Customer Service
Sales & Marketing
Directors

Our Customer Service Team


Michelle Boff

NAME:
Michelle Boff

POSITION:
Operations Manager

STARTED:
October 2014

PHONE:
01788 563121

E-MAIL:
michelle.boff@compucover.co.uk

Michelle has worked for the company for a total of 15 years on and off, will explain the story when I see you.

Michelle has worked within all departments of compucover and as such has gained a wide variety of knowledge. She has climbed the career ladder and has gone from being a customer service advisor to office manager.

She now has the task of managing the office and also keeping Mr Milner in check, specifically ensuring his diary is up to date.

In her spare time, Michelle loves spending time with her son Leo, going to the gym or for a run and watching Rugby – This is in her blood as her grandad played for England and earnt an international cap which is one of her most prized possessions, as well as her son of course!


Charlotte Webb

NAME:
Charlotte Webb

POSITION:
Senior Customer Service Advisor

STARTED:
October 2007

PHONE:
01788 563102

E-MAIL:
charlotte.webb@compucover.co.uk

Charlotte has been with the company for 10 years and takes care of numerous accounts. Originally, she predominantly dealt with the insurance needs of disabled students, but Charlotte now deals with a wider array of both insurance and warranty business.

In her spare time, Charlotte loves dancing, she does both advanced Belly dance and Ceroc. She also enjoys festivals, watching live bands, movies and socialising with friends and family (especially if there is wine involved).


Sian Swain

NAME:
Sian Swain

POSITION:
Senior Customer Service Advisor

STARTED:
June 2015

PHONE:
01788 563117

E-MAIL:
sian.swain@compucover.co.uk

Sian currently spends the majority of her time handling claims and she will be learning other aspects of the business in the future.

Sian spends a fair amount of time with my family as I have many siblings and a large family. Most holiday events, like Christmas and Easter are very busy and lots of fun. I am a lover of reading and seeing new countries/places. I like to keep learning and have been learning Spanish recently to continue to evolve my skills outside of work. I love to dance (even though I do not claim to be good at it) so I try my best to attend Zumba every week.

My fun fact is I have never digested any meat in my life, apart from a fly here and there (not my fault!)


Sarah Young

NAME:
Sarah Young

POSITION:
Customer Service Advisor

STARTED:
August 2008

PHONE:
01788 563127

E-MAIL:
sarah.young@compucover.co.uk

Sarah is responsible for processing the large volume of claims invoices in order that we can pay our repairers and suppliers on a regular basis. Sarah also provides claims support as and when required.

Away from work, one of Sarah’s great passions is her shoes! Her continually growing collection is closing in on 100 pairs, (what happened to a pair of trainers and a pair of work shoes being enough?). When not shopping for a new pair of shoes, Sarah enjoys spending time with her family, reading books and pursues active lifestyle. Sarah’s favourite genre is crime and mystery, with her favourite author Martina Cole.


Amy Holmes

NAME:
Amy Holmes

POSITION:
Customer Service Advisor

STARTED:
December 2016

PHONE:
01788 563115

E-MAIL:
amy.holmes@compucover.co.uk

Amy is based on our admin department, she is responsible for the creation of policy and sending invoices.

Amy is another of our new recruits, but has settled in well with the team, Amy is the member of staff who can be guaranteed to be heard above everyone else.

Amy handles a number of accounts on the admin team, and is keen to learn other aspects of the business.

In her spare time, Amy likes to keep fit, socialise and keep everyone smiling.


Robert Craig

NAME:
Robert Craig

POSITION:
Business Manager

STARTED:
January 2008

PHONE:
01788 563125

E-MAIL:
robert.craig@compucover.co.uk

Rob Craig is responsible for claims fulfilment utilising our approved panel of repairers is heavily involved in the analysis of claims information and working with policyholders directly regarding strategy for reducing their risk within the education environment.

Rob is a fan of all sports, especially rugby and is looking forward to developing his rugby coaching at the local club where his son plays. A much-needed improvement to his fitness would help.


Iwona Malecki

NAME:
Iwona Malecki

POSITION:
Customer Service Advisor

STARTED:
May 2010

PHONE:
01788 563113

E-MAIL:
iwona.malecki@compucover.co.uk

Iwona is currently on maternity leave after welcoming her 2nd daughter Maya this year.

Iwona is responsible for handling claims quickly and efficiently. Her goal is to provide the highest level of customer service possible.

In my free time, I enjoying to look after my daughter and soon we will be welcoming a new addition to the family.

I enjoy reading books and travelling, but have had to postpone most of the trips until the children get older.

I like watching films with Ryan Gosling – sure you can see why.


Thomas Rayfield

NAME:
Thomas Rayfield

POSITION:
Senior Customer Service Advisor

STARTED:
January 2013

PHONE:
01788 563104

E-MAIL:
thomas.rayfield@compucover.co.uk

Thomas is responsible for training some of our team on handling claims. When he’s not training he will be processing our third party claims and handling the more complicated claims requiring more consideration.

Over the next few years Thomas is looking to take his Certificate in Insurance exam and become a member of the Chartered Insurance Institute, giving him the opportunity to grow within the company and have a bigger perspective on insurance as an industry.

In his spare time Thomas enjoys supermoto, participating in track days, and supporting his brother starting out racing supermoto, as well as travelling and a strong passion for photography.


Jashu Yadav

NAME:
Jashu Yadav

POSITION:
Customer Service Advisor

STARTED:
May 2016

PHONE:
01788 566148

E-MAIL:
jashu.yadav@compucover.co.uk

Jashu currently spends most of her time taking customer calls and processing insurance and warranty orders and overseeing her accounts on a daily basis, and sending renewal invitations to our customers.

When Jashu is not at work she likes to socialise with friends and family. Some days Jashu looks after her nephew’s little boy which she enjoys greatly.

Jashu likes to travel and she has been to many exotic destinations, including several trips to India to visit her family.

Jashu is passionate about yoga and practises it often. Jashu likes to keep active by walking, cooking and is hoping to take up knitting.


Melissa Kidney

NAME:
Melissa Kidney

POSITION:
Customer Service Advisor

STARTED:
June 2017

PHONE:
01788 563100

E-MAIL:
melissa.kidney@compucover.co.uk

When I first started at Compucover I was based in admin for 3 months and feel I have basic knowledge within the admin process.

I am now based in the claims department since Sept 2017, and I am responsible for processing claims, approving quotes and supporting customers though the claims procedure.

In my spare time I enjoy spending time with my family, often having my nephew over for sleepovers, going to the cinema and going swimming with my friends.


About us

compucover is a branded product provided by Summit Insurance Services Ltd who are registered in England & Wales under number 2714711.

Contact us

compucover
Suite 2
Bloxam Court
Corporation Street
Rugby
Warwickshire
CV21 2DU